New research and survey data highlight how digital payment systems unlock opportunity, and what’s needed from policymakers to support small businesses globally
Washington, D.C. — The Global Innovation Forum (GIF), with support from Block, today announced the release of Digital Payments, Global Growth: Unlocking Opportunities for Small Businesses, a new report examining how digital payment systems are enabling small and medium-sized businesses (SMBs) to grow, compete, and operate across borders.
The report draws on a global survey of more than 1,000 SMBs and insights from entrepreneurs across multiple regions, offering a data-driven and human-centered view of how digital payments are reshaping business operations, from improving cash flow to expanding access to global markets.
“Small businesses are at the center of economic growth,” said Hua Wang, Executive Director of the Global Innovation Forum. “This report highlights how digital payments are enabling their journeys, and what policymakers and industry leaders can do to ensure they can fully participate in the global economy.”
SMBs represent 90% of businesses worldwide and more than half of global employment, making their ability to access efficient, secure financial tools critical to broader economic resilience and growth.
Key Findings
- Widespread reliance on digital payments: Nine in ten SMBs say digital payments are important to their operations, with 87% reporting positive business impact.
- Operational benefits: Faster transactions, improved cash flow, and better customer experiences are among the top advantages.
- Trust and security matter: 91% of SMBs say payment security strengthens customer trust.
- Persistent challenges: Fragmentation, trade barriers, and uneven infrastructure continue to limit growth opportunities.
Path Forward for Policymakers
In addition to highlighting the benefits of digital payments, the report outlines key areas for action, including:
- Strengthening cybersecurity and fraud protections,
- Enabling faster, real-time payment systems,
- Improving interoperability across platforms and borders,
- Reducing trade barriers that limit global participation, and
- Expanding infrastructure in underserved and rural communities.
The report reflects GIF’s mission to connect trade policy with the lived experiences of businesses and communities, and Block’s commitment to building tools that empower entrepreneurs worldwide.
Download the full report here: Payments | Global Innovation Forum
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